Dr. L Celia Malmad
Quakertown, PA
The Problem: Internal staffing issues resulted in serious A/R and cash flow problems.
Inconsistent staffing including an unexpected emergency medical leave of insurance billing supervisor. As a result, Accounts Receivables and cash flow had been seriously affected.
The Solution: Symbiosis Revenue Cycle Management’ services
Dr. Malmad selected Symbiosis Revenue Cycle Management to automate the billing process. Within 2-weeks Symbiosis RCM’ staff had gathered all necessary information to implement the automated billing process including the clean-up of an extensive backlog of claims billing.
The Results: Higher income, Low costs, Total control
Eliminated dependency on internal billing staff, decreased internal overhead, and increased revenue and cash flow.
“Incredibly easy, virtually seamless, Symbiosis RCM did all the work! We were up and running in a couple of weeks.” – Susan M. Hall, Office Manager
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Global Monitoring Inc.
Anaheim, CA
The Problem: Complex IONM Billing Process
Not knowing anything about IONM insurance billing process and how to proceed.
The Solution: Symbiosis Revenue Cycle Management’ services
Symbiosis explained the IONM insurance billing process in detail. The transition went very smoothly and much better than what we had expected. Symbiosis RCM’ team worked with us on a daily basis to answer any questions and resolved them immediately.
The Results: Increased Cash Flow
Two most significant improvements which Global Monitoring has achieved –
- Quick payments from insurance carriers
- Absolute understanding of the insurance billing processes with continuous updates from Symbiosis
“Your company by far is the best in what you do. Knowledgeable, Outstanding Service, Fair and Friendly” – Ngoc Leu, President
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Horizon Medical Center,
Philadelphia, PA
The Problem: Poor Revenue & Inefficient In-house Billing
Horizon Medical Center took over a practice which was lacking in organization. This resulted in limited productivity and a poor revenue stream. Their main challenge was to restructure the in-house medical billing department because of the inefficiency and lack of knowledge.
The Solution: Symbiosis Revenue Cycle Management’ services
Dr. Patel decided to bring Symbiosis RCM on board for their Medical Billing. Symbiosis RCM took over all the medical billing activities from day one and within the first week, Symbiosis RCM laid out a plan to not only clear the massive backlog but also provided on site and remote training to their administrative staff.
The Results: Higher income, Low costs, Total control
Improved efficiency and financial collections of the practice. The office is now more organized and the internal processes are more streamlined. We’re getting reimbursed faster than before which has accelerated our cash flow, says Dr. Patel.
“As a whole, we have found Symbiosis RCM to be an invaluable resource & we have certainly been pleased with the outcomes and recommendations. Running a business is always a ‘work in progress’, but with the help of Symbiosis, we have been able to quickly identify problem areas and begin the process of addressing and correcting them.” – Dr. Nirav Patel
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Brain and Spine Surgicals LLC
Las Vegas, NV
The Problem: Higher Rejections & Low Receivables
In the past few years, I have dealt with individual medical billers as well as large billing companies. One of the companies, I dealt with in the past was awful in efficiency with significant amount of claims rejections but they seem to be serving many in the IONM field says Dr. Muni. I found some of these medical billing companies and their staff to be least knowledgeable with an average track record. The last thing a Neuromonitoring Company or a medical practitioner need is poor claims processing says Dr. Muni.
The Solution: Symbiosis Revenue Cycle Management’ services
That is how I ended up exploring for a better revenue cycle management company, and I found “Symbiosis RCM” says Dr. Muni. I have to emphasize here that team at Symbiosis RCM is very promising and result oriented. I found not just the right knowledge and expertise in medical billing at Symbiosis, but someone with modern tools, technology and always available to answer questions if any.
The Results: Higher Receivables, Increased Cash Flow
Symbiosis’ is the best in the field and rejection rates are few to none, the least that I know in the IONM field concludes Dr. Muni.
“Thank you Symbiosis for your diligence and outstanding revenue cycle management services” – Dr. Muni Subramani, CEO at Brain and Spine Surgicals LLC
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Mobile Monitoring Inc.
Tustin, CA
I’ve been working with Symbiosis RCM for 5+ years and I say working with because of the personal touch that they provide. If I have a question or concern regarding anything I am always able to talk to the same person who is familiar with my particular practice as well as the facilities that I do business with.
I was new to the 3rd party billing process and a colleague had recommended Symbiosis RCM. The transition process was seamless; completely beyond my expectations. I thought I would have to do more leg work, boy was I wrong!
Since working with Symbiosis RCM, my cash flow has increased significantly. I have never experienced an issue with communication; my calls/emails are always answered immediately. Appeals are never an issue nor have I had to initiate this process, in fact most of the time I’m not even aware that an appeal had to be filed because it’s just handled. Their diligence and hard work has significantly increased my practice revenue.
“I would, without a doubt, highly recommend Symbiosis RCM’ services! I feel like I have a personal assistant looking out for my practice 24/7.” – Andrea Rought, President